As part of our BigScoots Managed Hosting for wordpress, we offer a basic email service through RoundCube to our clients. The services come with the ability to create an unlimited amount of email accounts and emails, as long as they fit within the 10GB storage capacity (additional storage can be added at 5GB for $10 per month).
Before you get started, we do want you to be aware of a few key things before you setup an email with us:
The email is a basic RoundCube email offered as a courtesy with the service and made for business services. If you are looking to use the email for marketing purposes, we would highly recommend looking into a more robust service such as Google Workspace or Microsoft 365.
If you’re currently using an email service like Google Workspace or Microsoft 365, we recommend continuing with them instead of setting up an email with us. These services offer a broader range of features that our email service doesn’t provide. If you decide that you want to migrate over anyway, please be aware that we cannot migrate email history.
Once you change your domain’s MX record, the email will stop working with whomever you had it with previously, instead emails will be routed to your BigScoots email.
For setting up, you must have the domain added to the BigScoots Console already and be able to access the domain records, all found under Websites > Domains.
Now that you know the conditions of our email services, you can follow the guides below to set your email up.
Index:
Set-up Domain For Email
In this section, we will go over the set-up process to activate a domain for your BigScoots email.
Log in to your BigScoots Console using this link and click Websites in the top navigation bar. Then, select the website for which you would like to set up an email account.
On this page click on click Email on the left side-bar.
Make sure the domain you want to associate the email with is selected in the top left corner, then click Activate. You will now get a loading screen as it activates the email.
Your domain now has email enabled. To check, look to see if Email Status says Active. If Email Status says "Issue Detected," please open support ticket and we can help you out.
Create an Email
In this section, we will go over how to add an email to your email enabled domain. After you have set up your email like below, you can then migrate a previous email by following Migrating an Email.
From the Email Details page, you can create an email by clicking Add New Email.
A popup will appear. Within the pop-up, input the email you want, the password and select whether the storage should be limited or unlimited before clicking Add Email.
Your email has now been created! You will now be able to view it from Email Accounts section.
Migrating an Email
Migrating an Email
For those looking to migrate a previous email, this section will walk you through the set-up process. If you have not already, please complete the two above sections to set up your email for migration, then you can follow below to migrate:
From the Email account page, click three dots on right side and then click Migrate of the email you wish to migrate.
A form will appear requesting your email details. Please enter the old server hostname and password, along with the new password you created when setting up the email in Create an Email. Once complete, click Migrate.
A message will appear letting you know that all information is correct for the email migration. You will also receive a notification once the email has been fully migrated.
Common Server Hostnames
Common Server Hostnames
For help with step #2, here are a few common server hostnames/places to find hostnames to move you along in the process.
Outlook - imap.mail.com
cPanel - cPanel >> Home >> Email >> Email Accounts >> Connect Devices
Copy the Incoming Server under Secure SSL/TLS Settings
SiteGround - SiteGround >> Email (in left menu) >> Accounts
You will find Email configuration on the bottom right where the Incoming Server is the hostname.
Manage Email Accounts
Now that you have your email account set up, you may follow the below guides to manage it as needed.
Access Email Account
Access Email Account
Now that you have an account created, you can access the email. The main method to access email from your BigScoots Console is to click the arrow button to the right of your email. Once clicked, you will be taken directly to your webmail account.
A secondary way to access your email is by logging into Webmail directly by going to webmail.scoots.email.
On the Webmail page, you can view your emails by clicking ‘Open’ under ‘Open your inbox.’
Edit Email Account
Edit Email Account
If you need to change your email storage limit or password, you can do so directly from the BigScoots Console. Click the three-dot button next to the email account, then select either Manage Password or Manage Quota, depending on what you would like to update.
When you select Manage Password, a pop-up window will appear where you can set a new password. Enter your new password, then click Update Password to save the changes.
When you select Manage Quota, a pop-up window will appear where you can set the storage limit according to your needs. Once you have entered the desired limit, click Update Quota to save the changes.
Delete Email Account
Delete Email Account
If you would like to delete an email account, you can do so directly from the BigScoots Console. Click the three-dot button next to the email account you want to remove, then select Delete Account. You will be asked to confirm your decision. To proceed, click Delete.
Next Steps
If you are looking to continue the Getting Started series, you may find additional guides within the Getting Started section of our Knowledgebase.
Congratulations! You've successfully set up your email.
If you have any questions, please don’t hesitate to contact our team via live chat.
For technical inquiries, please feel free to reach out to our support team by emailing help@bigscoots.com from your registered email or by submitting a support ticket from within your BigScoots Console.