Here is a quick guide on how to issue your free LetsEncrypt SSL using cPanel. Before we walk you through it please take note, the SSL's will only work IF your domain resolves to our server. So whether you want to install an SSL on:

bigscoots.com
www.bigscoots.com
justin.bigscoots.com
getthepicture.bigscoots.com

depending on which one you want issued an SSL it or all have to be resolving to our server first.  If not, the verification process fails as will your ability to use the SSL.

Here is a quick and easy way to know if this is the case, you can use a tool like:

https://www.whatsmydns.net/

It will resolve your domain from many different servers around the world, this is good for when/if you just recently changed your DNS, it will give you a good idea as to how well into the prorogation period you are, as long as most are showing the correct IP, you should be safe to run AutoSSL to issue your certificate. 

Now onto getting your SSL!

  • Log into cPanel
  • Scroll down until you see the Security section and select the SSL/TLS Status icon.
  • This next screen can be quite overwhelming, mainly because each domain you have in your account may have 7 or more entries, this is because cPanel will automatically add several URL's which can be used for certain services, for example you may see:

    domain.com
    www.domain.com
    cpanel.domain.com
    whm.domain.com
    webmail.domain.com
    etc

    To the left of those URL's you will see 1 of 3 things:

The end goal would be to see that nice looking green lock, if you see anything else, just click the 

You cannot select which URL's to issue for specifically, clicking Run AutoSSL will check ALL URL's, the more URL's you see, the longer this will take but in most cases, 2 - 3 minutes at most. Once completed you will see a message indicate its been completed.

You should now see all green locks going down the line.  For any that you don't, you would need to read the text to the right of the URL under the Certificate Status column.

Here are the 2 most common errors:

  • does not resolve to any IPv4 addresses on the internet.
  • resolved to an IP address “12.34.56.78” that does not exist on this server.

If this is the case, it can mean a few things.

  1. You just recently updated your domains nameservers and you need to wait a bit longer for DNS to update around the internet.
  2. If you are using BigScoots nameservers then go into the Zone Editor and make sure the URL is pointed to the correct IP.
  3. You are not using BigScoots nameservers and you have to log into the panel where your DNS records are being controlled and update them to point to the correct IP.

For any other issues, it will be best for you to submit a ticket and allow our staff to assist you.

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