It’s common for account holders to transfer their websites or accounts to another BigScoots client—whether as part of a sale or simply to move a site to a trusted individual. This guide outlines the various processes involved in transferring WPO content, including individual sites, services, or entire accounts.
Index:
Transferring Sites
For those looking to transfer a site to another account, it is a fairly simple process. All we would need is for a support ticket to be sent from both accounts requesting a transfer of the site(s). Once both tickets are created, please update each with the Ticket ID of the other so we can accurately identify the accounts involved in the transfer.
Before you transfer, we ask that you please ensure the receiving account has the correct traffic, storage and sites available for the transfer. Below, you can see our managed services and their traffic, storage and site limits.
Starter$34.95 monthly $377.46 annually |
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Professional$34.95 monthly $377.46 annually |
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Business$34.95 monthly $377.46 annually |
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Storage Addon | +$5/5GB Storage monthly |
Site Addon | +$9.95/1 WordPress site monthly |
For information regarding how large of resources the site(s) may need, it can be found under My Sites in the WPO portal containing the sites.
Transferring Sites - Shared to WPO
Transferring Sites - Shared to WPO
It is possible to transfer a site from a Shared service into a WPO service, and vice versa. For those looking to move a site from a Shared service into a WPO service, we highly recommend you do so as WPO provides an array of performance benefits. If you are looking to move into a Shared, we would recommend checking out the guide below for more details.
For more information regarding a Shared transfer, please check out our article: Shared: Transferring Sites, Services & Accounts
If you wish to continue and move a site from Shared to WPO, please make sure that the site fits the traffic, storage and site limits of your WPO service. You can then put in a ticket and we will check to make sure the site is compatible with your WPO service before transferring.
Transferring Services
For those looking to transfer a service to another account, it is a fairly simple process. All we would need is for a support ticket to be sent from both accounts requesting a transfer of the service. Once both tickets are created, please update each with the Ticket ID of the other so we can accurately identify the accounts involved in the transfer.
If receiving party does not currently have an account with BigScoots, we ask that they create an account using this link, then request for the transfer.
Transferring Account Ownership
Typically, we recommend that you have the recipient create a new account and transfer the site(s) or service(s) rather than transfer ownership of the account as to ensure privacy. However, if you would like to transfer account ownership, we can seamlessly transfer the account to a new owner.
For this process, you will want to go into your Billing portal and complete the following:
First, you will want to make sure you have no payments attached to the account. Click Billing, then Credit cards and make sure there are no cards on your account. If there is a card, click the three dots on the right side to bring up a dropdown, then click Delete. A pop-up will appear, click Yes to delete.
As an aside, if you are using PayPal for payments, you will want to cancel any subscriptions using this guide.
Next you will want to edit your account details to match the new owner. In the top right corner is a box that says Welcome (your name), click it to reveal a dropdown and click Edit Details.
Within Account Details, you will input the information of the receiving party. Once completed click Save Changes to save.
For the final step, you will transfer ownership of the WPO portal. For this, we ask that you create a support ticket confirming the changes to the account information and requesting we make the changes to your WPO portal. Based on what is specified in the ticket, we will make adjustments.
Congratulations! You've successfully transferred content to another user.
If you have any questions, please don’t hesitate to contact our team via live chat.
For technical inquiries, please feel free to reach our support team by emailing support@bigscoots.com from your registered email or by submitting a support ticket.